Identity checking procedures

Online identity verification iconDr Fox introduced extra identity verification checks November 2017. All online clinics are required by the regulator, the Care Quality Commission, to have in place patient identity verification processes.

How the checks work

The majority of patients can be verified online instantly by referencing data on their credit profile. This is called a ‘soft’ check to validate identity only, and is not a check on a person’s credit-worthiness. The ID check will not affect their credit rating.

Patient’s must enter their correct full name and date of birth, and a delivery address that is registered with a payment card provider, bank or building society, finance provider, or electoral register, to pass an online credit check. Read in full

Smartphone Medical ID in an emergency

Emergency room and Medical ID on a smartphone

Your smartphone can help in an emergency even if you are unresponsive. Both iOS (iPhone) and Android have a standard feature in ‘Settings’ called Medical ID (iPhone) or Emergency information (Android) where information useful in an emergency is available to first responders and emergency room staff and is accessible from your locked phone screen.

Medical ID braceletEmergency workers are increasingly aware to check smartphones for this information:

  • medical conditions and notes
  • personal information
  • allergies
  • blood type
  • organ donation details
  • emergency contacts

The feature is similar to medical jewellery but can make a lot more information available. Be aware that the information you provide will also be available to anyone with your phone without unlocking it.

There are also a range of other free medical emergency apps available for smartphones such as Medical ID.

Customer satisfaction survey 2016

Customer survey graphs

Dr Fox has undertaken an independent customer satisfaction survey for 2016, the results of which continue to confirm our commitment to providing the best service possible is recognised by our customers.

93% of people were either ‘extremely happy’ (80.7%) or ‘very happy’ (12.6%) with the Dr Fox service, and indicated they were ‘very likely’ or ‘extremely likely’ to use the service again.

The full survey results are available to view here.

We would again like to thank all our customers that took the time to respond to our survey this year.

Posted on in Health News

Danger of Fentanyl found in counterfeit and illicit drugs

fentanyl deaths warning posterThere is a growing problem in the United States and Canada which is likely to become more of an issue in the UK and Europe: Fentanyl overdose.

What is Fentanyl?

Fentanyl is a synthetic (manufactured) opioid and is the most potent opioid available for medical treatment. Used to relieve pain in cancer patients, it is 50-100 times stronger than morphine, and usually administered in the form of patches or lozenges. Fentanyl is also used in certain emergency situations when stopping a patients breathing, where medics need to take over the breathing for the patient. Read in full

Five benefits of an online doctor

online doctorRealising you have a health issue that needs medical attention and treatment can cause anxiety. Not only are you uncomfortable, you now have to think about making time to visit your GP and describing your symptoms in order to receive treatment for your problem.

Although in many instances nothing can replace the necessity of a face-to-face visit – an online doctor cannot inspect an injury or feel for soreness, for example – when it comes to determining your health history, responding to a description of symptoms, and prescribing medicine for common conditions, a virtual consultation can be just as effective. From eliminating the need to describe symptoms in person to access to a large amount of information about your condition, there are many benefits of online doctors and prescription services. Read in full

Avoiding counterfeit erectile dysfunction drugs

counterfeit erection drugs

If you have erectile dysfunction, desperation can drive you to consider almost any option. But it’s important to avoid the temptation of buying any drug that isn’t currently licenced and regulated for sale in the UK, particularly when buying online. Read in full

The social media that’s good for your health

health social networks

Which websites do you tend to hang out on? Chances are you often find yourself jumping from one social media site to the next – a recent report states that Britons spend an average of about 1 hour and 20 minutes on social media networks per day, which accounts for a significant percentage of the time we spend online as a whole.

Whether on your laptop, desktop, tablet or mobile phone, as you scroll through your feed you often see health-related posts. People post updates on their weight loss journey, their battle with an illness, or even ask their friends and followers questions about a health condition.

But the normal venues may not be the most relevant outlets for health-related conditions. You may want to migrate over to a health-focused social network to get specific answers to your questions and support from others experiencing the same health issues. Read in full